We are very sorry if the purchased product did not suit you or did not meet your
expectations, therefore, from the moment of receiving the order, you have the opportunity
to return or exchange it within 14 days.
How does it work?
1. In the "SUPPORT" section, fill out the return form. Do not forget to include the order
number and the return address.
2. After receiving the return instructions, please repackage the item in the same package it
was sent to you.
3. Send the product to the address provided in the instructions.
4. The money will be returned to your account within 14 days from the moment we receive
5. From the moment of receiving the order, you have the opportunity to return the product
within 14 days, for this, contact us no later than 14 days after receiving the parcel.
6. Items that cannot be returned or exchanged: underwear, bodysuits, swimwear, jewelry,
pet products, cosmetics, accessories (except scarves and bags)
7. Items you want to return must be in unused condition with tags. We do not accept items
that have been washed, damaged, worn or altered in any way.
8. Free gifts are also non-refundable.
9. We do not accept return parcels that have been sent back without prior proper request
for return and exchange.
10. We do not offer a Freight To Collect (FTC) service for parcels that are returned to us. The
return will be made at your expense.
11. Carefully check the product you are sending back. UA NOVA is not responsible for
products that do not belong to our marketplace.
Note. Shipping and delivery guarantee fees are non-refundable.
To which address should I return the product?
To return or exchange a product, contact customer service, they will provide you with
detailed instructions and a return address. WARNING! Do not send returns to the address
on the package, this may not be the final address.
NOTE. If you are having problems with your return, you must contact customer service
within 90 days of the first time you placed your order.